Datacore - Solutions

Overview

Become The IT Hero Your Company Deserves With Datacore

It's 3pm on a Friday and you get that dreaded call from your boss. "The network is down! We can't do anything! Fix it now!" Turns out, not only is your network down, but malware wiped the server clean. Instead of that fishing trip you were going on you're now looking at spending your weekend pulling your hair out cleaning and restoring the network, and hoping, just hoping to recover all the backup data.

With Datacore as your partner you don't have to worry about that anymore, and that's peace of mind.

We're Your Partner; Not Your Replacement

We get it. We understand what it takes to be an IT professional in today's fast-paced technology world. By using Datacore's proven and tested line of services to secure and protect your data, you can stop worrying about those disaster scenarios and phone calls from your boss, and instead, spend time doing the job you were hired to do.

Our clients have been relying on us to secure and backup their networks and data for over a decade. We've made IT Heroes out of hundreds of professionals. Contact us today to learn more and get a no-cost evaluation.

What Happens When Disaster Strikes? Does Your IT Team Have A Plan?

Your IT team has their hands full keeping your business running. Every day things happen like your computer just stops working, or Mark from Accounting accidentally deletes the latest version of the budget, or Dante, the new employee accidentally installed a virus on the network. The point is, your IT team has enough to do.

But what happens when a real disaster strikes and you lose everything? What happens when your network crashes so hard that nobody can work and business just stops? Do you just send everyone home? That can't, and shouldn't happen.

Remember, it's not a question of if something like this is going to happen. The question is, when?

Datacore Will Make Sure Business Will Not Stop When Disaster Happens

We're not a replacement for your excellent IT team. Datacore offers services that assist your IT team in making sure that when disaster strikes, you can keep business going with little, or no, downtime.

Contact us today to set up a free evaluation. Invite your IT team leader and let them tell you if the proven line of Datacore services make sense for your company or not.

Datacore Recover

If you think the costs of network downtime only apply to the Fortune 2000, you’re wrong. According to a research from Infrascale, SMBs said the downtime creates business disruption and decreases employee productivity. 37% of SMBs in the survey group said they have lost customers and 17% have lost revenue due to downtime. This problem was especially pronounced among business-to-business entities; close to half (46%) of B2B businesses have experienced such a loss.

How can Datacore help?

Datacore’s proprietary server and desktop backup solution starts with a block-level back of everything on your server, not just data, but applications, programs, etc as well. This image is then stored on a Backup Disaster Recovery (BDR) stored next to your network. The image is then updated every 15 minutes to one hour (depending on client needs) with what we call incremental changes.

In the event of hardware failure that image is spun up on the BDR, your network connected to it, and your organization is up and running off the BDR in the same manner they would be running off your server. The BDR will also continue to back up new work, and when hardware is repaired or replaced the updated image is moved to the new hardware, and network is both restored and up to date.

Clients are the lifeblood of any business. Successful businesses need to assure their customers that they are there to serve them when they need them. IT teams need to assure their CEO’s that the organization is fully covered. The ability to safely store a complete image and virtualize that image drastically reduces the RTO and RPO for an organization so that they will be fully functioning when a customer needs it. Businesses that employ reliable consistent and trustworthy backup solutions can safely service customer needs.

Datacore Defense

In the ever-changing IT landscape consider the following findings;

Forty-three percent of cyberattacks are aimed at small businesses, but only 14% are prepared to defend themselves, according to Accenture.
These incidents now cost businesses of all sizes $200,000 on average, reveals insurance carrier Hiscox.
More than half of all small businesses suffered a breach within the last year.
Cybercrime has quickly become today's fastest-growing form of criminal activity, and it's also set to cost businesses $5.2 trillion worldwide within five years, according to Accenture.

Despite these findings, a 2019 SMB Cyberthreat Study found that 66% of senior decision-makers at small businesses still believe they’re unlikely to be targeted by online criminals. Further, the study also found that 6 in 10 have no digital defense plan in place whatsoever.

Datacore Defense is a 3-tool suite of products designed to provide the tools necessary to assist SMB's in detection of threats, possible open windows to threats, plan of action to close those windows, and an ongoing detection and prevention tool to continue your digital defense.

The suite is designed to meet all sizes of SMB's and their various needs, and includes three states; Identification, Remediation, and Continuance. Datacore clients can choose their level of protection from utilizing one or two of the tools, to a comprehensive package of all three tools.

A smart security approach starts with assessing risk. Our suite of products begins with a Holistic Risk Posture Assessment we call Identify.

Once Datacore has performed a Risk Posture Assessment and has identified clients whose risks present and even further threat to their business Datacore introduces the next-level weapon in the digital defense of their clients and the remediation of those risks.

The third tool in the Datacore Defense suite is ongoing scanning of network traffic flow to identify risks and intrusion the moment they happen.

Datacore Assist

Help Desk

Does your MSP outsource their help desk? Who are your users talking to? Where are they talking to them from? What do they know about your network?

Datacore employs a LOCAL IN-HOUSE Help Desk, manned by DATACORE EMPLOYEES, located at our facility in Brooklyn Heights Ohio. Help Desk hours are Monday thru Friday from 7:30am to 5:30pm, with afterhours emergency assistance available. The Help Desk is reachable via phone, email, our online ticketing system, or live chat.

In order to be a Master Service PARTNER rather than just a provider, support personnel must be responsive to your business, your network, your users. Datacore support and remote tools provide our Help Desk Technicians with the ability to be familiar and available to the company, the user, the network, the server, the computer they are working on. These tools include;

Custom Web-Based Help Desk Tracking System
24/7 Emergency Remote Access
International Web-Based Rescue
24/7 Proactive Hardware and Software Monitoring
Client Portal for tracking and management
Live web chat
Real Time phone support

Still not convinced? Call (216) 398-8499, press 1 and say hello to one of our helpful Datacore employees and see for yourself. Ask them where they are located and please excuse their brevity as they thank you for the call and then return to servicing clients.

Servers

Reducing the risk and exposure to downtime and poor performance requires significant time and/or resources that many organizations do not possess. That’s where Datacore Assist can help.

Businesses who lack the expertise or tools to fully maintain and remediate their servers. Some companies don't have an on-staff IT person. Some may have IT people whose expertise is in desktop. Some may have the expertise but not the time or ability to monitor and remediate on a 365 24/7 basis. Other companies may want to just expense this service rather than employ someone to do so.

Backed up by an in-house, US-based Help Desk, Datacore Assist utilizes state-of-the-art remote monitoring and remediation tools to deliver proactive service and maintenance reducing the threat of costly network interruptions or poor operation.

Datacore Assist will provide the peace of mind of knowing that your server maintenance is up to date, will identify issues before they become problematic, and will supply the timely and necessary remote remediation of those issues. Clients enjoy the peace of mind of knowing that their most important IT assets are protected by Datacore.

Additional Services

Why is Datacore Your Managed Security Partner instead of just your Provider? Because we provide the following inhouse and do not outsource to 3rd parties;

Network Security
Backup Disaster Recovery
Hardware Asset 24/7 Monitoring
Local in-house Help Desk
Network Engineering/Consultation
Desktop Engineering
Wireless Engineering
Data Center Hosted Servers
Data Center Offsite Backup Storage
Hosted Web Filtering
Hosted Spam Filtering
Hosted Email Filtering
Hosted Anti-Virus
Office 365 Implementation/Backup
Web-based Ticketing System
Hardware Purchase Assistance

All Datacore services are performed in-house, meaning no middleman needed to slow down service or remediation and performed with the express mission of keeping your network up and running. Maintenance, Remediation, Recovery, Protection, and Monitoring are all staples of an effective Business Continuity strategy. Our Datacore technicians and engineers are extensively trained in these services and guided by the principle that the reliability and performance of your network is paramount. Contact us today to learn more about these services and how they can protect and enhance the productivity of your business.

Solutions